nyfaq

FAQ

  • Q What is the Minimum Order Quantity (MOQ)?

    A
    The MOQ for regular standard products is [specific quantity] pieces per model; the MOQ for customized products will be adjusted according to the customization difficulty and craftsmanship, subject to the contract confirmed by both parties.
  • Q What payment methods do you support?

    A
    We support international mainstream payment methods such as Telegraphic Transfer (T/T), Letter of Credit (L/C), Western Union, etc. The advance payment ratio is usually 30%-50% of the order amount.
  • Q Our Customized Content

    A
    1. Customization of Basic Control Functions
    2. Customization of Sensor Interaction Functions (Core Customization Dimension, for Contactless Use Demands)
    3. Customization of Multi-Load Linkage Control (Compatible with Multiple Smart Mirror Accessories)
    4. Customization of Smart Adaptation & Linkage (Compatible with Smart Home Ecosystems)
    5. Customization of Humanized Scenario Functions
    6. Customization of Safety & Adaptability
    7. Customization of Appearance & Personalization
  • Q How to place an order?

    A
    1. Provide the required product model, quantity, customization requirements and other information to your account manager;
    2. We will issue a Proforma Invoice (PI);
    3. The customer confirms the PI and pays the advance payment;
    4. We arrange production;
    5. After production is completed, the customer pays the balance payment, and we arrange delivery.
  • Q What shipping methods do you support?

    A
    You can choose according to the order quantity and customer needs:
    - Express (DHL, FedEx, UPS, etc.): suitable for small batches and urgent orders, with fast timeliness (3-7 working days);
    - Air freight: suitable for medium-sized batch orders, with stable timeliness (7-12 working days);
    - Sea freight: suitable for large batch orders, with low cost (20-40 working days, depending on the destination port).
  • Q What are your main products?

    A
    We mainly specialize in smart switches, smart home accessories and other series of products. We support customized function development and can provide ODM/OEM services according to customer requirements.
  • Q What quality guarantees do you offer for your products?

    A
    All products have passed internationally recognized quality certifications (such as CE, FCC, RoHS, etc.). The production process strictly complies with the ISO quality management system, and 100% performance testing is conducted before delivery to ensure that product quality meets standards.
  • Q Can I become your overseas agent/distributor?

    A
    We welcome powerful overseas customers to become our regional agents/distributors. We will provide cooperation policies such as exclusive regional authorization, preferential prices, marketing support, after-sales guarantee, etc. The specific cooperation plan can be discussed.
The products have passed the EU CE-EMC/CELVD/ROHS/UL/ETL/SAA/UKCA/ERP/CCC/WEEE/IP67/IP44 certification, and become a competitive and cost-effective professional manufacturer.

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Tel: +86-199-5714-1528
Address: Dangshan Industrial Zone, Xiaoshan District, Hangzhou City, Zhejiang Province
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